Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Multi-Service Ward

Front Desk:
DSN: *646-WELL, option 8, option 1
*If calling from a cellular phone: 098-971-WELL

Visiting Hours: The hospital has open visiting hours. We encourage patients and family members to be active partners in the care we provide. Open communication between staff, patients, and your family is an essential part in providing the best care possible. Due to the busy nature of the MSW, the preferred visiting hours are from 10:00 a.m. - 8:00 p.m. daily. We request that all visitors report to the nursing station prior to entering a patient's room. Quiet hours are 10:00 p.m. to 7:00 a.m.

To respect the privacy of all our patients, overnight guests are prohibited -- pediatric patients excepted; one parent/guardian is permitted and encouraged to spend the night with their child. This will help allay fears and provide comfort to your child. The only reason we would not be able to accommodate this would be if the stay interfered with your child's medical treatment. Parents are not to sleep in the bed with their child. Parents may request a reclining chair for your comfort.

Contact Us

Phone

DSN: *646-WELL, option 8, option 1
*If calling from a cellular phone: 098-971-WELL

Visiting Hours

10:00 a.m. - 8:00 p.m. daily.
Quiet hours are 10:00 p.m. to 7:00 a.m.
Don’t forget to keep your family’s information up to date in DEERS!