Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

About Us

Contact Us

   

Location: U.S. Naval Hospital, Okinawa, Camp Foster, FPO, AP 96362, Japan

Telephone: 098-971-9355

Customer Relations Representatives are located in each clinic. If you would like to speak to a Customer Relations Representatives, please dial USNHO Central Line (646-WELL) and follow the prompt to the clinic you wish to voice your concerns. If you would like to leave written feedback, please submit online.

Patients have the right to make recommendations, ask questions, or file grievances to the military treatment facility Customer Relations Representative. If concerns are not adequately resolved, patients have the right to contact The Joint Commission at 800-994-6610, or by submitting a concern or complaint online.

Don’t forget to keep your family’s information up to date in DEERS!