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Patient Resources

Customer Relations

The Customer Relations program provides a link between our beneficiaries and staff members to help achieve high quality healthcare. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures.

Customer Relations Representatives (CRRs) in clinics/wards/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please request to speak with a CRR.

We welcome your concerns, suggestions, and compliments, please visit the U.S. Naval Hospital Okinawa ICE Site at: https://ice.disa.mil/index.cfm?fa=site&site_id=1243

Contact Us


Monday thru Friday
0800 - 1600


DSN: 315-646-7432
From Cell: 098-971-7432


Building: 960 Floor: 1
Entering the building from the front entrance. 
The Customer Relations Office is located in the first hall on the right, next to TRICARE.
Don't forget to keep your family's information up-to-date in DEERS.