Customer Relations

The Customer Relations program provides a link between our beneficiaries and staff members to help achieve high quality healthcare. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures.

Customer Relations Representatives (CRRs) in clinics/wards/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please request to speak with a CRR.

We welcome your concerns, suggestions, and compliments, please visit the U.S. Naval Hospital Okinawa ICE Site at: https://ice.disa.mil/index.cfm?fa=site&site_id=1243