Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Customer Relations

The Customer Relations program provides a link between our beneficiaries and staff members to help achieve high quality healthcare. We promote mutual respect, support the rights and responsibilities of our patients, and educate our patients about hospital policies and procedures.

Customer Relations Representatives (CRRs) in clinics/wards/services help to correct customer service issues for our patients and their family members. Attempts to resolve patient concerns should be made at the lowest possible level. If you have a concern, please request to speak with a CRR.

We welcome your concerns, suggestions, and compliments, please visit the U.S. Naval Hospital Okinawa ICE Site at: https://ice.disa.mil/index.cfm?fa=site&site_id=1243

Contact Us

Hours

Monday thru Friday
0800 - 1600
 

Phone

DSN: 315-646-7432
From Cell: 098-971-7432
 

Location

USNHO Rm: 3W0809

Email

usn.butler.usnmrtc-okinawa.mbx.customer-relation@health.mil

Don’t forget to keep your family’s information up to date in DEERS!