Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Pharmacy

New Remote Prescription Activation

  1. Provider enters a new or renewal prescription for a patient
  2. Patient activates prescription using the link or in person: https://cxmlink.com/MTF1974
  3. Please choose ScriptCenter and allow 24hrs for processing. The ScriptCenter kiosk located in the pharmacy waiting area on the first floor of the hospital and is available 24/7 for medication pick-up (including refrigerated medications).
  4. NOTE: Pharmacy does not fill new or renewal medications until the patient (or patient representative) activates the prescription

Automated Refill Line Procedure

  • Patients are highly encouraged to use the Pharmacy Automated Refill line by calling 098-971-9355 (or DSN 646-WELL), Option 7, Option 1
  • Please allow 24hrs for refills to be processed.  Medications will be available for pick-up from the 24/7 ScriptCenter kiosk
  • Once filled, patient will have up to 10 days to pick up the filled prescription
  • NOTE: Patient will not receive text message notifications

Submit Refill Requests on the MHS GENESIS Patient Portal

  • From the MHS GENESIS Patient Portal, select the RX Refills tab
  • Check the box of each medication for refill
  • Verify Pick Up Location and Submit

TRICARE Express Scripts Mail Order Pharmacy Information

Contact Us

Remote Prescription Activation

https://cxmlink.com/MTF1974

Phone

Automated Refill Line
098-971-9355 (or 646-WELL from a DSN line), Option 7, Option 1

Pharmacy Department
098-971-9355 (or 646-WELL from a DSN line), Option 7, Option 2

Hours

Outpatient Pharmacy
Monday-Friday
8 a.m. to 5 p.m.
First, second, third Thursday of each month:
8 a.m. to 1 p.m.
Sunday
9 a.m. to 2 p.m. (Appointments and ER only)
Closed Saturdays and federal holidays

Inpatient/Emergency Room Pharmacy
24/7

Location

USNH Okinawa
Camp Foster
Building 960
First Floor Atrium
Don’t forget to keep your family’s information up to date in DEERS!