USNHO Ombudsman Team​
The Ombudsman is a volunteer, appointed by the commanding officer, to serve as an information link between command leadership and Navy families. Ombudsmen are trained to disseminate information both up and down the chain of command, including official Department of the Navy and command information, command climate issues, and local quality of life (QOL) improvement opportunities.

Ombudsmen also provide resource referrals when needed. They are instrumental in resolving family issues before the issues require extensive command attention. Ombudsman keep service members and families informed and help promote healthy, self-reliant Navy families.

USNHO’s Command Ombusdman team is made up of Hikaru Gray, Aya Espiritu, and Kelly Rockwood. Their mission is to serve you with the highest standards of professionalism, patience, reliability, and confidentiality. They have information on the many aspects of living on Okinawa, as well as resources on military and family life.

​Contact Information:
DSN: (315) 646-7013
From CONUS: 011-81-98-971-7013
Email: nhokiombudsman@gmail.com
 

Area Information
Our Welcome Aboard Guide is an invaluable resource for those arriving on island.
You can download the command Liberty Policy
​​The check-in information sheet for all new staff at U.S. Naval Hospital Okinawa, Japan is available at this link: check-in information sheet

Other Resources for Newcomers
Military OneSource The official Department of Defense web site for reliable Quality of Life information.  Here you will find information on housing, employment, dependent schools, off-duty college, child care, teen services and more.​
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Marine Corps Community Services Okinawa ​A great source of information about the military community, local services and the local community.  They also host a great Welcome Aboard site that covers everything from local driving to pets!
U.S. Naval Hospital Okinawa, Japan is located on Camp Foster, a Marine Corps installation that is part of Marine Corps Installations Pacific. To access the Marine Corps Installations Pacific Site, click this link: Marine Corps Installations Pacific
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Kadena Air Base​ ​Similar information as above.  The Air Force manages base housing on Okinawa, so this is your best source for housing info.  This site also has local weather, links to AAFES Okinawa and even local movie schedules.  Another great Kadena resource is the 18^th Force Support Squadron.
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The Navy Sponsor Program was established to facilitate the relocation of naval personnel and their families when transferring on Permanent Change of Station orders. Prospective staff members shall receive a welcome aboard package prior to departing their current command which provides accurate and complete information concerning this command, the base, and Okinawa, Japan.
 
About Our Program
Our policy is that every person in receipt of Permanent Change of Station (PCS) orders to this command will be assigned a sponsor to assist in their transition to living and working in Okinawa, Japan. The sponsors will be actively involved with the program, providing guidance and/or information to assure a smooth transition into this command and into Okinawa, Japan.
 
How do I get assigned a Command Sponsor?
 Normally, upon this command's receipt of PCS orders you will receive a Welcome Aboard Message.   Once a sponsor is assigned the sponsorship coordinator will contact you in writing by mail. If you have received PCS orders to U. S. Naval Hospital, Okinawa and have not received a welcome aboard package, you can contact us by any of the following methods:
 
Contact Us:
Email: usn.butler.navhospokinawaja.mesg.NHOKISponsor@mail.mil
 
Command Mailing Address:
US Naval Hospital Okinawa
Attn: Sponsorship Clerk
PSC 482
FPO AP 96362-1600
 
Telephone: 
DSN: 646-7540
Calling from off-base: 098-971-7540
Commercial: 01181-611-746-7540
 

Check-In Flow Process

In accordance with DHA policy, temporary accounts are no longer granted for inprocessing employees.

1. To begin the check-in process, new employee visits Check-In stations (USNHO or BMC Hansen) to complete the following:
   • All Users
     1. SAAR-N Form (SAAR-N Instructions)
     2. Acceptable Use Policy
     3. CyberAwareness Challenge (JKO)
     4. HIPAA (JKO)
   • Clinical Application Access
     5. CIS Request (Permitted Options for Clinic Field)
2. New employee emails these forms to their supervisor.
3. The SAAR-N and CIS Form must be signed by the Department Head or DIVO.
4. Security Manager Endorsement: Visit the ITD page for instructions on obtaining Security Manager Signature.
5. Once all steps above are completed, items A, B, C and D (and E and F for clinical requests) are submitted via SharePoint request through this link. Fill out the linked form and attach all required files. Incomplete requests will be cancelled and will need to be resubmitted.
6. Once network account has been created, user may request CIS training or Test-Out by submitting items E and F via ticket through DHA Global Service Desk. Our trainers will contact the employee to schedule training or test-out.