Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Health Services

Readiness

Medical Readiness provides pre- and post-deployment assessments as well as routine Periodic Health Assessments (PHA) for active duty members of NMRTC Okinawa and Marine Corps Installations Pacific (MCIPAC). Members of other commands should reach out to their unit medical team for guidance.

Contact Us

Phone

For IMR:

DSN: 646-WELL option 6, option 3
If calling from a cellular phone: 098-971-WELL

Email

For PHAs and Pre/Post-Deployment Services:

usn.butler.usnmrtc-okinawa.mesg.medical-readiness@health.mil

Hours

Mon-Fri: 0800-1600

Location

USNH Okinawa
Camp Foster
Bldg 960
Second Floor
Don’t forget to keep your family’s information up to date in DEERS!