Learn more about our new insurance pilot program for DOD civilians in Japan!

Getting Care

Pilot Health Insurance Enhancement for DOD Civilian Employees in Japan

The Department of Defense has established a one-year pilot program to explore the provision of certain health care support to DOD civilian employees in Japan. The Pilot Health Insurance Enhancement for DOD Civilian Employees in Japan will assist eligible civilian employees with health care navigation, to include provider finder services, direct billing agreements, and insurance reimbursement. This action was directed by the Undersecretary of Defense for Personnel and Readiness as a result of a year-long effort to identify and address concerns regarding access to medical care for DOD civilian employees stationed in Japan.

How is the Program Managed?

DOD has awarded a contract to International SOS Government Services, Inc., which is currently the prime contractor for the TRICARE Overseas Program, for this service. Over the next three months, International SOS will set up a 24/7 call center with bilingual staff and nurses to support participants with provider finder services, making appointments, direct billing agreements, and improved reimbursement processes. These financial services will mitigate the burden of civilian employees paying upfront for care and locating a provider on their own. International SOS will also establish agreements with FEHB insurance carriers, and the list of participating FEHB plans will be provided before the Federal Benefits Open Season begins.

Who's Eligible?

Employees enrolled in a participating health plan with coverage for Japan through the Federal Employees Health Benefit Program are eligible. Employees may select a participating FEHB plan during the 2024 Federal Benefits Open Season, which runs Nov. 11 through Dec. 9, 2024. The services provided under this pilot will begin Jan. 1, 2025 and run through Sept. 29, 2025. Participants will not pay any fees to access these services.

Employees working in Japan with the following military departments, defense agencies and DOD field activities are eligible for this supplemental coverage:
  • Department of the Army
  • Department of the Navy
  • Department of the Air Force
  • Defense Information System Agency
  • Defense Logistics Agency
  • Department of Defense Education Activity
  • Defense Commissary Agency
  • Defense Contract Management Agency
  • Defense Finance and Accounting Service
  • Defense Health Agency
  • Defense Media Activity
  • Defense Threat Reduction Agency
  • National Security Agency
  • Defense Intelligence Agency
  • National Geospatial-Intelligence Agency

Health Insurance Pilot Q&A

Contact Us

Phone

Commercial 098-971-9355

Location

U.S. Naval Hospital Okinawa
Camp Foster, Japan
FPO AP 96362
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