Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 

Patient Resources

Administrative Services

Chaplain (Pastoral Care Services)

646-WELL opt 9, opt 1
First Floor, East Wing
Pastoral Care is dedicated to helping not only you, but also your family and our staff with healing and strengthening by exploring their spiritual needs, hopes, and resources.

Uniform Business Office (UBO)

646-7213
First Floor, East Wing
If you are not a TRICARE patient you will be billed for services. Always check out with the UBO if you were admitted as an inpatient. A patient being discharged during weekends or after working hours should call the Uniform Business Office on the next working day.  
CRS eBilling Directions
UBO Billing FAQ Memo 
NDAA Medical Billing Hold Memo

Outpatient Records

646-7689
First Floor, East Wing
Active duty records are maintained at the clinic that runs sick call for the service member’s unit. Beneficiaries, retirees and civilian government workers’ records are maintained at the facility that provides primary outpatient care to the individual.
Email:  USN Camp Butler NAVHOSP Okinawa, JA MESG OutpatientRecords2
usn.butler.navhospokinawaja.mesg.outpatientrecords2@health.mil

TRICARE Service Center

646-WELL opt 9, opt 1
0730-1600 Mon-Fri
First Floor , East Wing
- TRICARE Beneficiary Service Representative
- TRICARE Beneficiary Counseling Assistance Coordinator
Don’t forget to keep your family’s information up to date in DEERS!