Pharmacy

New Remote Prescription Activation

1. Provider enters a new or renewal prescription for a patient
2. Patient activates prescription using the link or in person: https://cxmlink.com/MTF1974
3. Please choose ScriptCenter and allow 24hrs for processing. The ScriptCenter kiosk located in the pharmacy waiting area on the first floor of the hospital and is available 24/7 for medication pick-up (including refrigerated medications).
4. NOTE: Pharmacy does not fill new or renewal medications until the patient (or patient representative) activates the prescription

Automated Refill Line Procedure

• Patients are highly encouraged to use the Pharmacy Automated Refill line by calling 098-971-9355 (or DSN 646-WELL), Option 7, Option 1
• Please allow 24hrs for refills to be processed.  Medications will be available for pick-up from the 24/7 ScriptCenter kiosk
• Once filled, patient will have up to 10 days to pick up the filled prescription
• NOTE: Patient will not receive text message notifications

Submit Refill Requests on the MHS GENESIS Patient Portal

• From the MHS GENESIS Patient Portal, select the RX Refills tab
• Check the box of each medication for refill
• Verify Pick Up Location and Submit

TRICARE Express Scripts Mail Order Pharmacy Information

• Send an online message (replies within 24-72 hours) at DOD.customer.relations@express-scripts.com
• Call Customer Service (U.S. toll-free) at 1-877-363-1303
• Visit https://militaryrx.express-scripts.com to register and receive more information